ITSM & DevOps - Friends or Foes

Presented by

Siddharth Pareek, Global DevOps CoE Practice Lead, NatWest Group

About this talk

DevOps is not the wand for all the problems that exist in the IT world. Rather other bodies of knowledge are needed to answer the What & How part of cultural and mindset change to have business agility. That is where the IT Service Management (ITSM) value holds. This talk will present to you how: - How the ITSM ecosystem has helped the businesses in their DevOps transformation journey. - What are the patterns and anti-patterns of having the best of both worlds of ITSM & DevOps? - How the nexus amongst ITSM, DevOps, Agile & Lean is needed in this fragile, not Agile world.

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