How to break traditional ITSM chains & unlock potential of your IT Organization

Presented by

Jill Mead, Senior Product Agile Coach Manager at U.S. Bank and Erich Selvig, Cloud Digital Strategist at Cargill

About this talk

Jill Mead and Erich Selvig are not foreign to the traditional ITSM stigma. Jill, winning the most painful process award in a Fortune 50 technology organization. Erich, the owner of a product platform where the engineering community created the infamous burning dumpster fire emoji in its honor. Jill and Erich share practical advice on how to align your ITSM organization with DevOps.

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