Metrics that Matters: Measuring ITSM in 2021

The metrics that mattered in March 2020 may not be the metrics that matter in May 2021. With the pandemic forcing Digital Transformation initiatives to accelerate at a previously unrecognizable pace, we’re bringing together ITSM experts to explore and debate the essential metrics that ITSM and business leaders value. From why it’s crucial to approach metrics with discipline and excitement to the best ways to measure success, we’ll be discussing : -Which metrics align to business outcomes, and why they’re of utmost importance -Which metrics directly align to revenue and should be focused on -Which perspectives are important when forming your ESM metrics strategy -Why metrics should be a priority, not an afterthought for ITSM leaders -And more Moderator: Andy Bennett, Vice President of Technology, CISO at Apollo-Is Panelists: Julia Bell, IT Security Manager at HCB/UTK John Custy, Managing Consultant at JPC Group Evan Carlson, Chief Revenue Officer at EasyVista Ben Sapp, Insights Architect at Digital.ai