Automate Everything: Breaking down ITSM process barriers through automation

Presented by

Nicholas Jager, Director, IT Service Management & Operations at PwC, President Elect, itSMF USA

About this talk

Stuck with manual and repetitive IT Service Management processes from 15 years ago? Are your business partners complaining that the velocity of IT change is too slow? Is your user experience with IT services below par? In the age of digital disruption and new delivery methodologies such as Agile, DevSecOps, CI/CD, and the cloud, IT service management practices must evolve to support the demands of the business and advancements in technology. Luckily, due to advanced capabilities in market leading ITSM platforms and refreshed service management frameworks such as ITIL 4, companies are able to overcome common service management challenges of the past. Join us for conversation as we share real world examples of how organizations, at enterprise scale, can uplift their IT delivery capabilities in a significant and rapid way through the use of automation.

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