Strategic Service Management Reference Model

Presented by

Stuart Rance, Strategic Service Management Consultant, Hewlett-Packard

About this talk

Stuart will present a framework that he uses with his clients to help them understand service management from a strategic perspective. This framework helps IT organizations to focus decision making and investment in the areas that will create the best value for them and their customers.

Related topics:

More from this channel

Upcoming talks (0)
On-demand talks (1565)
Subscribers (96839)
IT service management forms the backbone of any forward looking IT infrastructure. Whether it’s the latest trends, techniques or strategies, the content in this channel will help you optimize your organization's IT operations.