ITIL Lite - A Roadmap to Full or Partial ITIL Implementation

Presented by

Malcolm Fry, Independent Service Management Analyst

About this talk

For many reasons, current economic climate being one of them, not every organization can adopt, or wants to adopt the whole of ITIL V3. Does this mean that they should forget ITIL or adopt v2. No of course it doesn’t after all ITIL is a framework designed to allow you to build the solution that meets your needs. This presentation is aimed at encouraging those organizations to still adopt ITIL v3 by selecting and implementing their key ITIL v3 components which could a means unto itself or could be as a first phase to full ITIL v3 adoption. You know if you gave ten chiefs an identical set of ingredients and asked them to cook a meal of their own choice from those ingredients you would get ten different meals, likewise with ITIL it depends on which ingredients you use, how you prepare them and how you cook them. It also explains which components are essential and explains how to select the appropriate components for implementation. The presentation will be based around and project template to help attendees prepare their own project. Malcolm Fry is a recognized IT industry luminary with over 40 years experience in Information Technology, he is Independent Service Management Advisor and an ITIL enthusiast. Malcolm has an unparalleled breadth of knowledge and experience in IT business and technical issues. Malcolm is the author many publications on IT service and support, he has had many other articles and papers published, and he is regularly contacted as a source of information by technology journalists. In addition, he is the solo performer in a highly successful, best selling DVD series made for the Help Desk Institute. He was on the ITIL Advisory Group helping to guide the development of ITIL v3 and was a mentor for one of the ITIL V3 books and is a quality contributor for ITIL Live. His latest publications are entitled "A step-by-step Guide to Building a CMDB" and "Building an ITIL Based Service Management Department".

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