DevOps the ITSM Swiss Knife

Presented by

Samer Akkoub, Senior Solutions Architect at GitLab

About this talk

For IT experts who experienced ITSM it is a fact that running a healthy, controlled and agile ITSM is not a trivial task as it requires building a smart command and control engine along with automated execution arms that can reflect required ITSM changes and remediations to achieve the business continuously increasing SLA's. In this session we will see how DevOps and GitOps can be the ITSM experts swiss knife to monitor, analyze and act based on the required changes in the IT landscape. We will explore different scenarios where DevOps/GitOps can fit in the daily life for ITSM personnel and will try to qualify the benefits of DevOps Automation. Different technologies will be tackled in this session including infrastructure automation, configuration, cloud native applications and user operations.

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