Optimized IT Service Management in 2021

Presented by

Amélie Koran (Splunk), Ben Sapp (Digital.ai), Ramin Ettehad (Oomnitza) & Nuno Oliveira

About this talk

2020 asked businesses, organizations and IT teams to step up and be streamlined, agile and adaptable. It also asked ITSM leaders to be proactive and not only keep businesses functioning as usual, but - in an increasingly competitive environment - help take companies to the next level. In August 2021, it’s time to look at the longer term benefits the events of the last year have forced upon ITSM teams and how, despite its challenges, the pandemic has seen ITSM leaders optimize their services and continue to prove their value to the business. Join BrightTALK and ITSM leaders live or on demand as they discuss: -What automation capabilities have been extended and the results they’re producing -How businesses are implementing proactive IT and the impact its having -The current state of Knowledge Management and what the future holds for the discipline -How an outcome driven approach to ITSM strategies has lead to increased employee happiness and greater customer satisfaction -And more! Moderator: Nuno Oliveira, Entrepreneur and Senior Strategy Advisor Panelists: Amélie Koran, Senior Technology Advocate at Splunk Ben Sapp, Insights Architect at Digital.ai Ramin Ettehad, Co-Founder & VP Business Development at Oomnitza

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