Speed up service automation....by first slowing down!

For many organizations, technology is providing the primary interface between the organization and its customers. For these progressive organizations, human-to-human interactions, while still important, are becoming a secondary means for customers to engage and interact. And with the customer experience (CX) becoming as important to consumers as delivering value, many organizations are turning to service automation as a means to enable an outstanding CX. Is your organization ready to take advantage of service automation? In the face of increasing pressure to adopt technology, organizations can ill-afford to rush to implementing service automation that results in poor CX, investments that don’t pay off, and increased pressure on employees to fill technology gaps. Just as with building a house, effective service automation begins by first slowing down and buiding a solid foundation. Join Doug Tedder for a pragmatic look at how to speed up service automation – by first slowing down.