Speed up service automation....by first slowing down!

Presented by

Doug Tedder, Principal at Doug Tedder Consulting

About this talk

For many organizations, technology is providing the primary interface between the organization and its customers. For these progressive organizations, human-to-human interactions, while still important, are becoming a secondary means for customers to engage and interact. And with the customer experience (CX) becoming as important to consumers as delivering value, many organizations are turning to service automation as a means to enable an outstanding CX. Is your organization ready to take advantage of service automation? In the face of increasing pressure to adopt technology, organizations can ill-afford to rush to implementing service automation that results in poor CX, investments that don’t pay off, and increased pressure on employees to fill technology gaps. Just as with building a house, effective service automation begins by first slowing down and buiding a solid foundation. Join Doug Tedder for a pragmatic look at how to speed up service automation – by first slowing down.
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