Maff Rigby, Founder, IT SmartDesk Ltd
If you’re looking to introduce Social IT into your Service Desk but don’t know where to get started, then this session is for you! This session begins with an overview of the concepts and benefits of Social IT, before moving on to some practical examples and ways to measure your success.
Having spent the past 13 years working in various IT Support and Operations roles, Maff understands the challenges of supporting the ever-growing IT needs of both internal and external customers with limited budget resources.
Maff is the founder of IT SmartDesk – a Social IT Service Management platform that harnesses the power of Social Media to increase efficiency whilst reducing operational costs.