When Worlds Collide: the Coming Unification of Project & Service Mngt

Presented by

Charles Betz, Research Director, EMA

About this talk

IT has long segregated itself into parallel worlds of “projects” and “operations.” Systems are developed and thrown “over the wall” to the operations team, a handoff that has been fraught with difficulty since the earliest days of IT. The DevOps movement is challenging this model, emphasizing that IT value is found in the end to end flow of functionality, from user requirement through development seamlessly into operational value. DevOps is gaining momentum throughout the industry, and in turn challenging longstanding organizational models in IT. As a result, long standing boundaries between the Project Management Office and the Service Desk are breaking down. Come to this presentation and hear: - The three top use cases across which project management and service organizations are challenged to collaborate - The three different ways IT organizations attempt to reconcile IT project portfolios with IT service portfolios - A new conceptual model, “demand/supply/execute,” to replace the outmoded “plan/build/run” approach to IT management - The critical importance of time and resource management - A neutral, informative overview of integrated, next generation IT management solutions, where they are originating, and how they are evolving

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