Are you ready for SIAM?

Presented by

Michelle Major-Goldsmith & Simon Dorst (Kinetic IT)

About this talk

It is our experience that a shift to a SIAM model (Service Integration and Management) is a highly tailored transition, reliant on cultural change within an organisation. Not something for the faint-hearted, nor something to commence without suitable preparation. Hear from the Lead Architects how a current state SIAM assessment can be performed, and how the outcomes can be utilised to tailor the development of and transition to a SIAM model that will provide benefits to the organisation. This presentation will describe the assessment areas, maturity levels, finding and next steps that will provide insight into the SIAM maturity of an organisation, whether they are considering SIAM as a new model or refinement of their existing environment. Speakers: Michelle Major-Goldsmith, Manager Service Management Capability, Kinetic IT Simon Dorst, Manager Service Management Services, Kinetic IT

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