Hi [[ session.user.profile.firstName ]]

Building a Brilliant (and Future-Proof) Service Desk

There is a lot of debate and uncertainty about the future of IT as a whole and of Service Desks in particular. How might the current definition of a brilliant Service Desk compare with what is required in a few years’ time? What makes a brilliant Service Desk and how can we ensure that we build in f
There is a lot of debate and uncertainty about the future of IT as a whole and of Service Desks in particular. How might the current definition of a brilliant Service Desk compare with what is required in a few years’ time? What makes a brilliant Service Desk and how can we ensure that we build in future-proofing to ensure that these operations remain relevant and effective? This presentation looks at current and future requirements and provides practical guidance on what you need to do to achieve excellence both now and in future.
Recorded Aug 7 2012 46 mins
Your place is confirmed,
we'll send you email reminders
Presented by
Barclay Rae, Owner, Barclay Rae Consulting Ltd
Presentation preview: Building a Brilliant (and Future-Proof) Service Desk
Recommended for you:
  • Date
  • Rating
  • Views

Embed in website or blog

Successfully added emails: 0
Remove all
  • Title: Building a Brilliant (and Future-Proof) Service Desk
  • Live at: Aug 7 2012 8:00 am
  • Presented by: Barclay Rae, Owner, Barclay Rae Consulting Ltd
  • From:
Your email has been sent.
or close
You must be logged in to email this