Building a Brilliant (and Future-Proof) Service Desk

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Barclay Rae, Owner, Barclay Rae Consulting Ltd
There is a lot of debate and uncertainty about the future of IT as a whole and of Service Desks in particular. How might the current definition of a brilliant Service Desk compare with what is required in a few years’ time? What makes a brilliant Service Desk and how can we ensure that we build in future-proofing to ensure that these operations remain relevant and effective? This presentation looks at current and future requirements and provides practical guidance on what you need to do to achieve excellence both now and in future.
Aug 7 2012
46 mins
Building a Brilliant (and Future-Proof) Service Desk
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IT service management forms the backbone of any forward looking IT infrastructure. Whether it’s the latest trends, techniques or strategies, the content in this channel will help you optimize your organization's IT operations.

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  • Title: Building a Brilliant (and Future-Proof) Service Desk
  • Live at: Aug 7 2012 8:00 am
  • Presented by: Barclay Rae, Owner, Barclay Rae Consulting Ltd
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