Service Catalogue: Theory into Practice and Success
Presented by
Keith Spiers, Nottinghamshire County Council, Service Delivery Manager
About this talk
Keith is the Service Delivery Manager for Nottinghamshire County Council. He has a wealth of Service Management experience including 12 years in IT and has the ITIL V2 Managers and V3 expert qualifications.
IT service management forms the backbone of any forward looking IT infrastructure. Whether it’s the latest trends, techniques or strategies, the content in this channel will help you optimize your organization's IT operations.…