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Service Catalogue: Theory into Practice and Success

Keith is the Service Delivery Manager for Nottinghamshire County Council. He has a wealth of Service Management experience including 12 years in IT and has the ITIL V2 Managers and V3 expert qualifications.
Recorded Dec 3 2009 45 mins
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Keith Spiers, Nottinghamshire County Council, Service Delivery Manager
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IT Service Management

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  • Live at: Dec 3 2009 11:00 am
  • Presented by: Keith Spiers, Nottinghamshire County Council, Service Delivery Manager
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