Are We Too Busy to Care? Some Thought on Effective Incident Management

Presented by

Aga Wicinska, Governance and Compliance Manager, Logica

About this talk

Are we too busy fire fighting and fixing IT problems that we forget about the importance of customer communication? Do we know what our clients need when a major incident takes place? This webinar gathers some experiences and lessons learnt through numerous relationships with companies dealing with the inevitable world of incident management. Aga has number of years experience in IT Services Management within ITIL® oriented environments, and has developed processes and procedures compliant with ITIL®. She has formal ITIL and Project Management qualifications and work in consultancy based environment gave her a good insight of various industries characteristics. Last year she also started independent blog agITILITy.com covering various topics from Service Management world.

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