Is The Service Desk Still Relevant?

Presented by

Pete McGarahan, McGarahan & Associates; Stuart Rance, HP; William Purcell, Paychex; Chris Dancy, ServiceSphere

About this talk

Join this panel of Service Desk experts as they discuss the impact of business and technology changes on the Service Desk. Rapid, breathtaking technology advances are forcing radical changes not only in how IT Service Desk functions, but also in terms of their structure, culture, tools, process, people and value proposition. Combined with business, social and global trends, as well as technology investing (spending), IT Service desks must accelerate their organizational change plans in order to survive and thrive. The expert panel will explore the impact of rapidly changing IT and business trends on the traditional IT Service Desk services, professionals, processes and value proposition. In addition to the impact of game-changing developments that include cloud computing (hosted services and software solutions), the virtual desktop, mobile computing, IT sourcing, and remote / virtual workers.

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