ITIL Doesn't Matter

Presented by

Aidan Lawes, Service Management Evangelist & Former CEO of itSMF

About this talk

Aidan is one the world’s leading independent authorities on IT Service Management. Educated in New Zealand, he started his working life in the insurance industry. He has 30 years’ experience in the IT industry having worked in a wide range of roles and in many countries and market sectors. He has focused on ITSM since 1990, firstly for ICL (now part of Fujitsu) and then for 8 years in a full-time role as CEO of the industry body, itSMF. With ICL, Aidan worked on a number of high-profile service management projects for government departments, utilities and financial institutions across Europe, as well as on several land mark internal change programmes, including the introduction of a service management job family. Under his stewardship as CEO, itSMF UK more than quadrupled its membership and turnover, new services were introduced and a professionally staffed office was established. In addition, through his tireless evangelism, the number of International chapters increased six-fold. Aidan was one the earliest holders of the ISEB Managers Certificate in ITSM and is a Fellow of both the Institute of Service Management and the British Computer Society. He has contributed to many ITSM publications (including ITIL), was one the authors of the BSI standard (BS 15000) and its International successor (ISO/IEC 20000), chaired the ITIL V3 refresh programme board and participates in many initiatives to raise professional standards in the IT industry. In 2006, he was awarded the prestigious Paul Rappaport award for contributions to the service management industry. An articulate, amusing and often provocative speaker, he is a regular, sought-after presenter worldwide, having spoken in over 50 countries. He has written a number of white papers on ITSM, and is the author of articles for a wide range of journals and magazines.

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