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How Predictive Analysis and Situational Awareness Improve User Experience

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Andrew White, Manager - Enterprise Systems Management , Nationwide Insurance
Nationwide is consolidating data centers and applications, as well as adopting virtualization and automation in order to cut costs and decrease complexity. This is placing greater burdens on the support teams, who are already struggling to understand the impact of their actions, and increasing the likelihood of frequent and lengthy outages. As a result, new demands are being placed on the Event Management systems to help control the environment. Learn how Nationwide is leveraging its Event Management System as a way to incorporate many data sources into a single picture of health for the Enterprise. You will also learn about Nationwide’s plans to leverage Problem and Event Management to develop the capability to identify problems and incidents in their lifecycle.

Three Key Take Aways:
1. Learn the concept of situational awareness as it applies to IT Operations and Management
2. Understand predictive analysis and how it identifies problems proactively
3. How to implement these to improve service availably
Sep 6 2012
42 mins
How Predictive Analysis and Situational Awareness Improve User Experience
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  • Title: How Predictive Analysis and Situational Awareness Improve User Experience
  • Live at: Sep 6 2012 4:00 pm
  • Presented by: Andrew White, Manager - Enterprise Systems Management , Nationwide Insurance
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