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Moving ITSM from Process Driven to Service Driven

Despite best laid plans, IT often struggles to allocate resources and budget where the business most needs them. It’s not that IT lacks technical proficiency, far from it. Rather, years of acquiring and managing resources in technology silos has put IT at odds with what the business cared about – technology supporting business outcomes. Unless addressed, IT runs the risk of being perceived as a black-box cost center; one in which endless streams of investment flows and no tangible value is returned.

Service Portfolio Management solutions helps IT organizations drive better decision making and align resources to where they deliver the most value. It does this by examining how the function, cost, quality and benefit of each business service (from inception to retirement) meet and supports key business objectives and outcomes.
Recorded Dec 3 2009 40 mins
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Presented by
Robert Sterbens, Sr. Director of Product Marketing, Service Mgmt, CA Inc.
Presentation preview: Moving ITSM from Process Driven to Service Driven

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    Mark Smalley, also known as The IT Paradigmologist, is specialized in Application Management and Business Information Management. Mark is an IT Management Consultant at Smalley.IT and Ambassador at the ASL BiSL Foundation. He is also affiliated with AllThingsITSM, APMG International, BrightTALK, BRM Institute, GamingWorks, IT4IT Forum, ITPreneurs, Pink Elephant, Taking Service Forward, Topconf, and Van Haren Publishing. Mark has reached out to thousands of IT professionals at more than 100 events in more than 20 countries. Connect with him @marksmalley & www.linkedin.com/in/marksmalley.
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    How do we get the intended benefits from our Change Management Process?
    How do we embed Change Management in our organization?
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  • Title: Moving ITSM from Process Driven to Service Driven
  • Live at: Dec 3 2009 6:00 pm
  • Presented by: Robert Sterbens, Sr. Director of Product Marketing, Service Mgmt, CA Inc.
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