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Incident Management in the Era of Cloud, Social and the Mobile Revolution

By 2015, there will be 200 billion mobile internet connections, 1 in 8 people on the planet will own a tablet device and the volume of data organizations manage will have quadrupled. The role of IT support is evolving rapidly as organizations fundamentally change the way they consume and deploy tec
By 2015, there will be 200 billion mobile internet connections, 1 in 8 people on the planet will own a tablet device and the volume of data organizations manage will have quadrupled. The role of IT support is evolving rapidly as organizations fundamentally change the way they consume and deploy technology. How will IT support make sense of this explosion in complexity, while meeting unprecedented expectations of customer service and collaboration? Join us as we explore how to address the changing ways that incidents are raised and resolved in this rapidly changing frontier.

With over two decades of operational and management experience, Steve Hanson has developed a sharp eye for transformational technologies — and how they can help companies prosper through best practices and organizational efficiency. With a strong background in Strategic Alliances and Product Development, Steve continues to be at the forefront of SaaS enablement and development, directing Product Marketing for BMC Software’s Remedyforce product line.

An ITIL-certified professional, Steve is often a panelist and speaker for Salesforce.com and HDI, incorporating his dynamic, passionate style to educate and address the challenges and opportunities of cloud computing.
Recorded Sep 6 2012 41 mins
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Presented by
Steve Hanson, Sr. Product Marketing Manager, BMC
Presentation preview: Incident Management in the Era of Cloud, Social and the Mobile Revolution
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  • Title: Incident Management in the Era of Cloud, Social and the Mobile Revolution
  • Live at: Sep 6 2012 5:00 pm
  • Presented by: Steve Hanson, Sr. Product Marketing Manager, BMC
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