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How to Become an Incident & Problem Management Superstar

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Jason Rosenfeld, ITSM Practice Lead, Cask, LLC and Christoph Goldenstern, Kepner-Tregoe
Join Jason Rosenfeld, Service Management Practice Lead at Cask, LLC and Christoph Goldenstern of Kepner-Tregoe as they discuss:

- Origin of the Kepner-Tregoe methodology and its role in Incident and Problem Management
- How to improve IM & PM at the “how to” level
- A sense of what KT process is about (via a short process demo)
- How to make improvements stick
- What is the potential ROI of a rational process-based approach to Incident and problem Management
Sep 6 2012
49 mins
How to Become an Incident & Problem Management Superstar
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  • Title: How to Become an Incident & Problem Management Superstar
  • Live at: Sep 6 2012 6:00 pm
  • Presented by: Jason Rosenfeld, ITSM Practice Lead, Cask, LLC and Christoph Goldenstern, Kepner-Tregoe
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