How to Become an Incident & Problem Management Superstar

Presented by

Jason Rosenfeld, ITSM Practice Lead, Cask, LLC and Christoph Goldenstern, Kepner-Tregoe

About this talk

Join Jason Rosenfeld, Service Management Practice Lead at Cask, LLC and Christoph Goldenstern of Kepner-Tregoe as they discuss: - Origin of the Kepner-Tregoe methodology and its role in Incident and Problem Management - How to improve IM & PM at the “how to” level - A sense of what KT process is about (via a short process demo) - How to make improvements stick - What is the potential ROI of a rational process-based approach to Incident and problem Management

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