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The New ITSM Landscape - Are You Ready for the Change?

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Ivor Macfarlane, Service Management Specialist and Chris Dittmer, WW Program Director - IT Service and Asset Management, IBM
The IT Service Management discipline is mature and is under pressure from lines of business to change and become more flexible in how it measures and manages business services. IT business services themselves are changing to include all types of technology, IT and non IT equipment. Companies today, are needing to move beyond the normal IT boundaries to enhance business services with smarter devices, telco and transportation devices. Another huge change is that a lot more non-IT personnel now need to interact with the IT environment. Without the flexibility to adopt to these new pressures, IT executives will not be able to respond to business demands quickly and more importantly in a manner that is non-disruptive and cost effective. The days of multiple product solutions, that work only in traditional IT environments are over.

Join this webinar to hear more on these changes and learn how to efficiently address these problems.
Oct 3 2012
44 mins
The New ITSM Landscape - Are You Ready for the Change?
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  • Title: The New ITSM Landscape - Are You Ready for the Change?
  • Live at: Oct 3 2012 3:00 pm
  • Presented by: Ivor Macfarlane, Service Management Specialist and Chris Dittmer, WW Program Director - IT Service and Asset Management, IBM
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