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What Does Today’s ITSM Leader Need To Know About The Cloud?

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Troy DuMoulin, Vice President - Professional Services, Pink Elephant
Today everyone knows about the Cloud. Not just the IT folks – EVERYONE. Most IT customers have personally subscribed to Cloud based services and we continue to see a trend towards consumerization and BYOD.

• Are these online cloud services compatible with how we work in IT Service Management today?
• Some say our best practice frameworks, like ITIL, hardly acknowledge the Cloud. So how can ITSM work in the Cloud?
• Does it have to change? Why should ITIL be any less useful in a Cloudy world?
• Can your business accept that key services – and data – are being hosted somewhere else, and you don’t always know where? Or who is accountable?
• How do we come to terms with the Cloud – and its service providers marketing directly to Business Customers and Users?

This webinar aims to answer these questions and provide reassurances that the Cloud is “manageable” with the right perspective.
Oct 17 2012
45 mins
What Does Today’s ITSM Leader Need To Know About The Cloud?
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  • Title: What Does Today’s ITSM Leader Need To Know About The Cloud?
  • Live at: Oct 17 2012 4:00 pm
  • Presented by: Troy DuMoulin, Vice President - Professional Services, Pink Elephant
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