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Drivers for Proactive Problem Management

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Joseph Gallagher, Global Process Owner - Problem Management, Deutsche Bank
Join Joseph Gallagher, Global Process Owner - Problem Management Lead at Deutsche Bank as he covers the following topics in this webinar:

* Reactive –vs- Proactive Problem Management
* When is the right time for Proactive PM
* How to use Reactive Trends for Proactive PM
* The importance of Root Cause Classification
* Techniques for Proactive Problem Management
* Pinnacle of Proactive Problem Management
Sep 18 2012
48 mins
Drivers for Proactive Problem Management
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  • Title: Drivers for Proactive Problem Management
  • Live at: Sep 18 2012 4:00 pm
  • Presented by: Joseph Gallagher, Global Process Owner - Problem Management, Deutsche Bank
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