Leveraging AI in DevOps and IT Service Management

Presented by

Rob Akershoek, DevOps / IT Management Architect, DXC (and Co-Chair of the IT4IT Forum within The Open Group)

About this talk

More and more IT organizations are using AI/ML in their IT Service Management landscape. Think about: self-service using virtual assistants, AIOps, ChatOps, Service failure prediction, automated remediation, etc. But how mature are these AI capabilities for ITSM? What is possible today? Where to start? What is coming next? This presentation is about how Artificial Intelligence and Machine Learning can be used in your IT value streams, supporting your ITSM and DevOps transformation activities. Learn how you can leverage AI/ML in your IT organization to streamline and automate IT activities. Key questions discussed in this presentation: -How does AI/ML fit into your overall IT service management landscape (of processes and tools)? -What AI/ML features are currently available to support your IT value streams? -How can you benefit from AI/ML? -Where to start the AI journey in your IT organization? -What are the future developments and trends of applying AI/ML in DevOps and ITSM?

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