ITIL® Service Management Lifecycle Introduction

Presented by

Bob Frelinger, Sun Microsystems, IT Management Cycle Program Manager

About this talk

ITIL® V3 introduces the idea of a service-driven lifecycle approach to IT Service Management. The presentation will: - Briefly describe how to navigate the ITIL® V3 material - Provide a high-level introduction to the ITIL® V3 service-driven lifecycle approach, and the five key phases of the model: o Service Strategy o Service Design o Service Transition o Service Operation o Continual Service Improvement - Describe the ITIL® V3 Qualification Scheme (certifications) - Touch on the relationship of ITIL® V3 to other industry-accepted frameworks To join the webcast, please click attend

Related topics:

More from this channel

Upcoming talks (0)
On-demand talks (1550)
Subscribers (96891)
IT service management forms the backbone of any forward looking IT infrastructure. Whether it’s the latest trends, techniques or strategies, the content in this channel will help you optimize your organization's IT operations.