Deborah Anthony, itSMF USA; Jayne Groll, ITSM Academy; Steve Hanson, BMC
This panel session discusses continual service improvement from the other side of the cloud. Each presenter will share an important lesson learned after deploying services in a cloud environment. The brief presentations will be followed by an interactive panel discussion and attendee Q&A. Topics could include metrics in the cloud, managing the daily operation of processes in the cloud such as Incident Management and Change Management, leveraging service management across multiple cloud providers and tool considerations.