Cassius Downs, Partner: Network Edge LLC, Board Member of itSMF USA
About this talk
Part of providing IT Services and business alignment is the ability to budget for, account for and charge for the services rendered to the business. Hear how ITIL addresses IT financial management and the tools and methods of doing so.
Speaker: Mr. Downs is a frequent speaker IT Service Management topics and serves as a board member of itSMF USA www.itsmfusa.org
IT service management forms the backbone of any forward looking IT infrastructure. Whether it’s the latest trends, techniques or strategies, the content in this channel will help you optimize your organization's IT operations.…