Change Management: a Business Enabler, Not Just a Gatekeeper
Alex Pearson, Independent ITSM Consultant, www.SupportThought.com
About this talk
Protecting the production environment from risk is an important function of Change Management, but when is this stifling business? When do previous decisions to eliminate risk affect innovation? And can we live with both?
In this presentation you will hear some thoughts on how to build a Change Management facility that delivers value beyond risk avoidance.
IT service management forms the backbone of any forward looking IT infrastructure. Whether it’s the latest trends, techniques or strategies, the content in this channel will help you optimize your organization's IT operations.…