Kenneth Gonzalez, Vice President, Service Management Society, Inc.
About this talk
It wasn’t that long ago that any given pet project, however vague or suspect the value proposition might be, had a fighting chance of being approved. Times were generally good, money was reasonably available and practitioners could afford spending some time on things that weren’t core to their jobs. Those days are now long gone, unlikely to return again. Given this, it seems appropriate to alter our methods to adjust to the new realities.
Today’s environment is wholly shaped by the “Management Imperatives” – those elements that senior leaders are using to determine what to initiatives to support, when to support them and how much support they should allocate. IT organizations need to become savvy quickly about how to address these imperatives, to ensure they will not lose important opportunities to move forward their agendas and provide tangible benefits to their customers.
During this session we will directly address the management imperatives, what guidance ITIL v3 provides that can assist us in responding to them, as well as what needs to be considered when designing your path forward. In doing so, we will examine the critical factors necessary to help ensure that the initiative is both successful and self-funding. Please join us for a practical, provocative and engaging discussion on how to map ITIL v3 to the Management Imperatives.
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