Don't Complicate SLM. Service Catalog is SImple...or Should Be

Presented by

Barclay Rae, Owner, Barclay Rae Consulting

About this talk

Service catalog, service portfolio, SLM, marketing-led, solution catalog, SLAs, business and technical catalog... We can get bogged down in the swamp of terminology that has come out of the ITIL oeuvre around service level and expectation management. This session takes a practical look at how to create a simple approach to success in service management - do we know our customers and their business? What outcomes do they need from IT? Are we set up to deliver and manage this as a service? Can we show our business customers how we deliver value and manage their risk?

Related topics:

More from this channel

Upcoming talks (0)
On-demand talks (1550)
Subscribers (96886)
IT service management forms the backbone of any forward looking IT infrastructure. Whether it’s the latest trends, techniques or strategies, the content in this channel will help you optimize your organization's IT operations.