Don't Complicate SLM. Service Catalog is SImple...or Should Be
Service catalog, service portfolio, SLM, marketing-led, solution catalog, SLAs, business and technical catalog... We can get bogged down in the swamp of terminology that has come out of the ITIL oeuvre around service level and expectation management.
This session takes a practical look at how to create a simple approach to success in service management - do we know our customers and their business? What outcomes do they need from IT? Are we set up to deliver and manage this as a service? Can we show our business customers how we deliver value and manage their risk?
This session takes a practical look at how to create a simple approach to success in service management - do we know our customers and their business? What outcomes do they need from IT? Are we set up to deliver and manage this as a service? Can we show our business customers how we deliver value and manage their risk?
Recorded
Dec 5 2012
47 mins
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Presented by
Barclay Rae, Owner, Barclay Rae Consulting
Barclay Rae, Owner, Barclay Rae Consulting
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Mark Smalley, the IT ParadigmologistHow does ITIL 4 contribute to the digital enterprise?
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You can find Roy on Twitter: @RoyAtkinson -
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Turning a Service Management Support Engineer Effortlessly into Learning Content Recorded: May 9 2019 50 mins
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About the Speaker:
Claudine is an IT management expert with experience in service management, security, risk, Lean, Agile and DevOps, in particular combining working methods that drives IT organisations to excel. She writes articles, develops trainings, gives lectures and realises projects on these topics. In addition, she is closely involved in the development of the new version of ITIL 4.
“Motivation and enthusiasm in employees encourages me to work every day on better cooperation mechanisms leading to even better organisational performance. Experience in DevOps and ITSM transformations with a healthy dose of curiosity, empathic capability makes it possible to make connections within the organisation to realise this" -
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- Title: Don't Complicate SLM. Service Catalog is SImple...or Should Be
- Live at: Dec 5 2012 11:00 am
- Presented by: Barclay Rae, Owner, Barclay Rae Consulting
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