Industry Best Practices: Configuration Management

Presented by

Plamen Ivanov, Materna, Head of BSM and ITSM Bulgaria

About this talk

The First Implementation 1. Introduction. ITSM and ITIL short description. 2. Initial situation. 3. Incident and Problem Management implementation 4. Configuration Management implementation 5. Conclusions Plamen Ivanov, Ph.D.s and Master Engineer in Computer Science Managing partner www.remedy.bg Head of BSM and ITSM - Materna Bulgaria Plamen has many years experience in various projects within ITSM analysis, development, deployment, consulting and support across Europe. He currently works for MATERNA - Bulgaria also the owner and webmaster of www.remedy.bg

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