Pragmatic ITSM: Recommendations for making it work

Presented by

Dennis Drogseth, VP of Research, EMA & Chuck Darst, ITSM Lead, HP Software

About this talk

Join HP and featured speaker Dennis Drogseth from Enterprise Management Associates (EMA) as they share tactical actions you can take now that induce longer-term additive benefits Successful initiatives depend on attention to process and organizational awareness, just as much as technology. The combination can produce striking results. But where do you begin? Join HP and featured speaker Dennis Drogseth from Enterprise Management Associates (EMA) as they share tactical actions you can take now that induce longer-term additive benefits including: - Initial planning–finding the right departure point for you - Top reasons why initiatives may fail to live up to time and/or benefit-based expectations - 3 key technological “transformers” that can help you power IT Service Management initiatives moving forward - Recommendations for Service Lifecycle Management Get recommendations from EMA and HP to turn long-term strategies into near-term efficiencies.

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