Measuring and improving the right areas in Incident Management

Presented by

Reg Lo, Vice President & ITIL v3 Expert, Third Sky, Inc.

About this talk

What should you measure in order to communicate the value of Incident Management to the business, in terms that the business can understand? How do you analyze the metrics and identify where and how to improve? Attend this webinar to learn practical techniques for quantifying the value of Incident Management and evidence-based approaches to improving Incident Management.

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