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Measuring and improving the right areas in Incident Management

What should you measure in order to communicate the value of Incident Management to the business, in terms that the business can understand? How do you analyze the metrics and identify where and how to improve? Attend this webinar to learn practical techniques for quantifying the value of Incident Management and evidence-based approaches to improving Incident Management.
Recorded Feb 18 2010 39 mins
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Presented by
Reg Lo, Vice President & ITIL v3 Expert, Third Sky, Inc.
Presentation preview: Measuring and improving the right areas in Incident Management

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    *In accordance with its Privacy Policy, CA Technologies may disclose your registration information with its partner(s) which assist with this presentation. For more information about CA’s disclosure practices, please visit the CA Privacy Notice here http://www.ca.com/us/privacy.aspx.
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  • Title: Measuring and improving the right areas in Incident Management
  • Live at: Feb 18 2010 9:00 pm
  • Presented by: Reg Lo, Vice President & ITIL v3 Expert, Third Sky, Inc.
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