Randal Locke, CA Technologies & Harry Butler, Elbit Systems of America
About this talk
A Service Desk Management and Service Catalog Discussion by Elbit Systems of America and CA.
To understand how you can get the most out of your ITSM solutions you must first understand where you are and where you want to be. In this session we will walk through how Elbit Systems of America (ESA) has improved their capabilities in the ITSM processes. ESA will discuss where they have improved and why.
IT service management forms the backbone of any forward looking IT infrastructure. Whether it’s the latest trends, techniques or strategies, the content in this channel will help you optimize your organization's IT operations.…