Getting the most out of your ITSM solutions
A Service Desk Management and Service Catalog Discussion by Elbit Systems of America and CA.
To understand how you can get the most out of your ITSM solutions you must first understand where you are and where you want to be. In this session we will walk through how Elbit Systems of America (ESA) has improved their capabilities in the ITSM processes. ESA will discuss where they have improved and why.
To understand how you can get the most out of your ITSM solutions you must first understand where you are and where you want to be. In this session we will walk through how Elbit Systems of America (ESA) has improved their capabilities in the ITSM processes. ESA will discuss where they have improved and why.
Recorded
Aug 11 2010
36 mins
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Presented by
Randal Locke, CA Technologies & Harry Butler, Elbit Systems of America
Randal Locke, CA Technologies & Harry Butler, Elbit Systems of America
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Future of ITSM: without “IT”, “S” or “TS”? Nov 29 2018 4:00 pm UTC 45 mins
Mark Smalley, the IT Paradigmologist and DASA Global AmbassadorWith all this sexy Digital Transformation, Agile and DevOps stuff going on, good old IT Service Management is in a bit of a rut. Somewhere far from the business in the bureaucratic basement, still waging (un)civil IT wars with their archenemies, the evil developers. The IT Paradigmologist explores three escape routes: enterprise-oriented service management, broader but technology-centric IT management, and user-oriented information management. Or staying put and going digital? -
Three Movements in Service Management: ITSM in 2019 Nov 15 2018 1:00 pm UTC 45 mins
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Q&T SIG Talk Series Ep. 19: Telemetry: Success for Agile, DevOps and SRE Recorded: Aug 14 2018 74 mins
Todd DeCapuaTelemetry: The essential ingredient to success with Agile, DevOps and SRE:
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The Chicken and the Robot or: Why AI is not going to take over the world Recorded: Aug 9 2018 39 mins
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Listen to real-world examples of how some companies are evolving and transforming at an incredible rate fueled by technologies that didn’t even exist a short while ago.
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What if - this new service management model was self-organizing, just-in-time, low entry cost, flexible and elastic?
What if - this new service management model inspired innovation, creativity and outside the box thinking?
Would it be worth the hearing about it?
This session is about how to optimize and transform IT Service Management in the digital age.
In 45 minutes we’ll cover:
*How digital transformation is shaking things up
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*What’s VeriSM all about
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*What’s the new management mesh
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*How to learn more -
ITSM Masterclass: ITIL in a world of digital transformation Recorded: Jul 19 2018 33 mins
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VeriSM™ - Exploring the New (Service Management) Kid in Town Recorded: Jul 19 2018 45 mins
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The Digital Transformation of ITSM - AI, Automation and NLP Recorded: Jul 18 2018 49 mins
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A new approach to IT Service Management: Selfless Service Recorded: Jul 18 2018 31 mins
Sanjeev NC, Solutions Architect, FreshworksService desks are closer to the customers than we can ever imagine. With self-service adoption on the rise and Service desks making it easy for their users to reach them, why do we still hear IT agents complaining users don’t raise tickets? Can we get the Service desk closer to the customers? What if the Service desk lives where the customers are already there?
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About Sanjeev NC;
Sanjeev is a Solution Architect helping Enterprise customers with their ITSM tool implementation. He’s an ITSM enthusiast with consulting, blogging & speaking experience and enjoys delivering content creatively through memes, comics and puns. He is currently on a mission to ensure every customer support interaction yields the best possible experience. -
How Can ITSM Exist in the Cloud? Recorded: Jul 18 2018 41 mins
Daniel Breston, Principal Consultant, Virtual ClarityI remember when virtual or cloud became the scary marketing words for any Operations or Infrastructure or ITSM person. My role is going, my skills won’t be needed. Our processes will break. We can’t go that fast!!!
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About Daniel Breston;
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But DevOps practitioners looking to integrate SAST tools into the DevOps pipeline often have questions:
How do I manage false positives?
How do I triage the results?
What happens to new issues identified?
How can I use a tool in my DevOps pipeline?
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- Title: Getting the most out of your ITSM solutions
- Live at: Aug 11 2010 9:00 pm
- Presented by: Randal Locke, CA Technologies & Harry Butler, Elbit Systems of America
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