IT service management forms the backbone of any forward looking IT infrastructure.  Whether it’s the latest trends, techniques or strategies, the content in this channel will help you optimize your organization's IT operations.

IT Support Outsourcing is at an inflection point, and there are no shortage of stumbling blocks to navigate. How do we clear these hurdles and journey towards successful IT Support Outsourcing relationships? It’s time to dissect and address the issues that can make or break the outsourcing experience. 

Leveraging over three decades of experience, Jeff Rumburg, Managing Partner of MetricNet, will dive into real-world case studies, analyzing these obstacles and providing practical solutions to overcome them. 

In this enlightening webcast, you’ll get to:

• Review the 11 major failure modes in IT outsourcing relationships and their impact on performance. 
• Unearth effective strategies to dodge these pitfalls and ensure a mutually beneficial outsourcing contract. 
• Learn how to establish a non-zero-sum perspective in an IT outsourcing contract, fostering a mindset of shared success. 

Don’t miss this opportunity to go beyond the surface-level challenges and dig into the root causes.

IT Support Outsourcing in 2026: Rising Above the Typical Challenges

Managed Service Providers face mounting pressure to adapt to rapid shifts in technology, increasing cyber threats and tightening demands around regulation and compliance. Making all of this more complex is the increasing role of artificial intelligence and living up to customer expectations in an “I want it now” world.

We’ll ask a panel of top MSPs which trends – including the role of AI in automation, constant cyber threats and the challenges posed by tool sprawl – they’re focused on as 2026 approaches.

Expect to hear how:

· AI can deliver ROI and make your MSP business more efficient.
· To tailor cybersecurity offerings for customers in an increasingly hostile environment.
· To scale your business by focusing on high-margin services, building strategic partnerships and automating operations.

How Top North American MSPs Are Navigating the Shifting Tech and Business Landscape

AI is both a technology that MSPs have to deliver and support for their customers as well as holding the potential to transform their own operations. There is a need to deliver AI solutions that are secure, meet compliance regulations and produce the anticipated productivity gains. 

Given those demands, how are MSPs reacting to AI and what potential does it have to positively transform the life of a managed service provider and their customers?

The MSP AI Journey: How AI is Impacting the World of MSPs

Is your IT support team struggling to meet performance goals? Without benchmarking, it’s impossible to know how you stack up against industry peers or where to focus improvement efforts. 

In this webcast, Jeff Rumburg, Managing Partner of MetricNet, will demonstrate how to use benchmarking to identify performance gaps, set realistic goals, and implement actionable strategies for improvement. Attendees will learn how to leverage benchmarking data to achieve world-class IT support performance.

Benchmarking Your Way to World-Class IT Service and Support

The hype about AI is everywhere, and organizations are rushing to buy and use AI-powered tools and technologies. But where can the powers of AI and automation do the most good and provide tangible improvements? Is AI going to wind up being just another “shiny new thing” that fails to live up to the marketing promises, or will it make substantial improvements in the working lives of IT service consumers? 

One surefire way to make sure you are getting results that make a real difference is to know where speed and ease matter most. (Hint: Not everything has to be fast to be better.) Gathering and analyzing experience data from your service consumers and acting on what they tell you—in other words, being data-driven—takes the guesswork out of bringing new technologies into your toolkit. 

Key takeaways: 
- Why experience goes far beyond the legacy satisfaction data. 
- The consequences of inside-out thinking and how experience data helps avoid it.
- Making your investment in AI-powered tools produce the best results and better ROI. 
 
About the speaker
Roy Atkinson serves as CEO and Principal Advisor for award-winning advisory firm Clifton Butterfield, LLC, and is a Top 10 Thought Leader in both IT Strategy and IT Operations, according to Thinkers360. He is a certified Experience Champion and certified ITXM Professional. He has written and spoken extensively on the topic of AI in ITSM.

The Future of ITSM: Using Experience Data to Dial-In AI and Automation

Digital disruption and cybersecurity threats are fundamentally changing how businesses deliver IT services. Organizations must simultaneously protect their infrastructure, speed up innovation, and meet rising customer expectations - creating a complex balancing act for IT leaders who need to demonstrate clear business value while maintaining operational excellence.

The integration of ITIL4 and Agile methodologies provides a robust foundation for modern service delivery. This unified approach breaks down traditional barriers between development and operations, enabling teams to innovate rapidly while maintaining service quality. By combining ITIL4's structured governance with Agile's adaptive planning, organizations can create resilient IT services that evolve with business needs while keeping risks in check.

In this session, Maria Sansom (Digital Delivery Manager) delves into key concepts, such as continuous improvement and adaptive planning and explores how combining ITIL4 and Agile can drive efficiency, boost innovation and supercharge value creation. 

Key takeaways:
- Understand Synergies: Learn how ITIL4 and Agile practices complement each other to enhance digital delivery.
- Implementation Insights: Gain practical strategies for integrating ITIL4 and Agile in your organization.
- Overcome Challenges: Discover common challenges and effective solutions for implementing these methodologies.
- Measure Success: Learn how to measure the success of ITIL4 and Agile practices in driving operational excellence.
- Customer-Centric Approach: Understand the importance of customer-centricity in optimizing digital delivery.


About the Speaker
With a decade of experience in the telecommunications industry, Maria Sansom is an ITIL4 Master and Prince2 Agile certified professional. They bring five years of expertise in Service Management, ensuring efficient and effective service delivery.

Next-Gen Service Delivery: The ITIL4 and Agile Formula

To drive efficiency with ITSM, companies should understand the components needed to manage their current and future digital technology estate. While this may sound simple, there are significant pressures on digital technology platforms on top of governance requirements and time allotted for incident resolution. As they say, “the devil is in the detail.” 

Companies must consider the complexity within their service management system as well as their incident response and resolution plans when considering ITSM goals. 

This webinar will challenge your understanding of good ITSM practices and focus on the key concerns to driving efficiency with ITSM, by asking companies: 
1) What are the efficiency challenges your organization should focus on? 
2) Why should you prioritize the drivers for efficiency? 
3) How can operational resilience compliance assist you in meeting the key challenges?  

Tune into this session presented by operational resilience expert Steve Yates, as he explores ITSM challenges and covers the importance of this function and its criticality within compliance. 

By the end of the session, you will be able to:
- Form an understanding of the challenges facing efficiency for ITSM.
- Consider the challenges within ITSM you should consider for prioritizing efficiency.
- Be aware of why operational resilience should be a key operational requirement.

Why is ITSM so Critical for Operational Resilience?

What does it take to build a service desk that consistently delivers exceptional performance? 

In this webcast, industry thought leader Jeff Rumburg will share insights from MetricNet’s database of top-performing service desks. He’ll discuss the key drivers of success, including workforce management, technology investments, and leadership practices. Attendees will learn actionable strategies to elevate their service desk performance and benchmark against the best in the industry.

How to Build a High-Performance Service Desk: Lessons from the Best

How can IT organizations provide great employee and customer experiences using ITSM principles? By ensuring they provide a solid and reliable system and application environment. ITSM promises to get you there, but many organizations stop after some basic practices because it gets too hard or labor intensive.

Using AI and automation both within ITSM management suites and to integrate other tools in the environment makes it a lot easier to succeed by being able to leverage the reams of data available from monitoring, security and other tools. However, you still need a business-oriented plan and an ITSM operating model that gets you there. 

This session from Influencer Phyllis Drucker will demonstrate how to use AI or automation to deliver the ITSM foundational items needs and a solid operating model that sustains a human-focused operational approach.

Kicking ITSM Up a Notch With AI And Automation

Service delivery is at a breaking point. Every day, headlines scream about another major outage or security breach, while stakeholder demands and system complexities skyrocket. IT leaders are at a crossroads: how can they navigate these challenges and come out on top?

Join Jeffrey Tefertiller - Founder of Service Management Leadership for this session to dive into the game-changing potential of artificial intelligence, machine learning, and intelligent automation. Discover how these technologies can be seamlessly integrated into your existing systems to exceed stakeholder expectations and explore practical strategies for incorporating these powerful enablers, focusing on the right timing and methods to maximize impact. 

Key Takeaways:
- Grasp the current landscape of service delivery challenges.
- Gain actionable strategies for integrating AI and intelligent automation.
- Understand the benefits of these technologies in enhancing stakeholder value.
- Learn the optimal timing and methods for successful implementation.

The C-Suite Blueprint: Solving Service Delivery Challenges with AI and Intelligent Automation

Join Jeff Rumburg, Co-Founder and Managing Partner at MetricNet, as he explores how AI is revolutionizing IT service management. Using case study examples, Jeff will share practical insights on how these technologies have driven significant improvements in service delivery, focusing on measurable outcomes such as reduced ticket volumes, improved resolution times, and enhanced customer satisfaction.

Attendees Will Learn:
- Real-world examples of AI integration within IT service management and the measurable benefits achieved.
- Practical strategies for implementing AI technologies to optimize IT service operations.
- Metrics and KPIs critical for evaluating the success of AI integrations in IT services.

Enhance IT Service Management with AI: Proven Strategies and Metrics for Success

Is the Service Portal dead? If you think it is, this session is for you!

We’ll look at the impact of AI and other emerging technologies on human-centered support design, focusing on the service portal. This session covers the foundational elements of building a human-centered service experience and how emerging trends will impact that design.

Key topics and takeaways include:
- Designing the service portal as a contact channel in an omnichannel support design.
- Information and application center.
- Entry for walk-up services.
- True self-service (vs. just logging a ticket).
- Replacement for the corporate intranet.
- A dive into the ways generative AI changes knowledge management and the service portal.
- A look at the self-service experience of the future: Will it happen in the portal? What replaces the portal if it doesn’t?

As participants will learn, until tools mature beyond the service portal, it will always need to be built. Learn how to build it from an expert in the field who focuses on the human experience, designing portals customers love!

About the Speaker
Phyllis Drucker, the 2023 HDI Lifetime Achievement Award winner, is a service management and leadership expert with over 20 years of experience in Business/IT Strategy, enterprise service management, governance, customer service, and support. She is an expert in Service Management tool design, including the service portal and service request catalog, HR automation, leadership, and team building. Her specialty is looking at innovative approaches to how people work that use today’s digital solutions: taking advantage of technological advances to transform how service and support are delivered.

The Service Portal Reimagined: AI, Human Design, and Beyond

Individual processes and practices are easy. There I said it. 

Standing alone, Incident Management, Change Enablement, Problem Management et al can improve quickly. After an initial spurt of improvement, pretty soon you are living with marginal gains but still missing real opportunities. 

The interfaces between the processes and their associated the value chains are the real future of service management. 

This presentation will show you how to manage key interfaces and the opportunities that presents to your stakeholders.

Service Integration and Management – The Key to Enterprise Transformation

The evolution of IT service management (ITSM) stands at a crucial juncture, shaped profoundly by the rapid advancements in artificial intelligence (AI), network operations (NetOps), and security operations (SecOps). 

This presentation delves into the transformative impacts of these technologies on ITSM, forecasting a future where ITSM not only adapts but thrives in the complexity of modern digital ecosystems.

The Once and Future ITSM

Explore the transformative role of AI metrics in IT service and support with AI-Driven Success: Metrics That Matter. Jeff Rumburg delves into the critical AI metrics that are reshaping the landscape of IT service management. This session provides a comprehensive look at how these metrics not only enhance operational efficiency but also drive success in the era of AI.

Key Takeaways:
- Deep dive into essential AI metrics for IT service success.
- Strategies for implementing and interpreting AI metrics effectively.
- Insights from real-world case studies of AI-driven service improvements.
- Future trends in AI metrics and staying ahead in the IT industry.

This presentation is tailored for IT professionals aiming to harness AI for superior service delivery and operational excellence.

AI-Driven Success: Metrics That Matter

Most organizations are busy improving or transforming their IT operating model by introducing new ways of working (e.g. DevOps, ITIL 4, Lean Portfolio Management) and modernizing their IT management tool chain (e.g. DevOps tool chain, ITSM platforms, AIOps / Observability tools, CICD pipeline, etc.). 

But despite all our efforts we are still not in control! We lack transparency and traceability across our value streams, the CMDB is not up-to-date, we don't what applications we have, or what cloud resources are used. We have siloed teams and fragmented processes. We have no control on value, risk and costs. 

This is all due to fact that we miss the most important ingredient as part of our ITSM approach: DATA 

Data is the fuel for your IT service management processes. Without a solid data foundation (and common data model) your IT organization will run slow at pace, inability to take the right decisions, frictions, inability to automate IT processes, longer lead time for resolving incidents, and so on. 

ITSM data is for example about service / application portfolio, service catalogue, enterprise architecture and the CMDB, but also about all activities e.g. epics, features, changes, incidents, service requests, vulnerabilities as well as contracts, licenses, and so. 

This presentation will explain how a DATA DRIVEN approach to ITSM can deliver better value, safer and sooner, while optimizing user experience. By taking a data driven approach the system can be fixed and revolutionize the way the IT operates.

About the Speaker
Rob Akershoek is senior IT Management / DevOps architect at DXC and Co-Chair of the IT4IT Forum within The Open Group. He helps IT organizations to transform to become a lean and agile service provider, ready to manage the new digital ecosystem consisting of a hybrid cloud and multi-vendor sourcing landscape.

Data Driven ITSM- A New Approach to Manage Digital

Monitoring the dark web for threats targeting your organization or industry will enhance your ability to understand the real and ever-changing threat landscape to prevent breaches. Tune into this summit from CISO Alex Holden to learn the practical approach of deriving value from threat intelligence and dark web monitoring.

Key Takeaways 
1) Learn advantages of proactive monitoring of the dark web.
2) Learn how adjusting your defenses to the dark web threats can improve your overall threat landscape.
3) Learn how to use threat intelligence to prevent losses.

Getting ROI From Monitoring the Dark Web

CIOs are no longer just technology enablers—they're the architects of enterprise transformation. This session provides an exclusive, actionable roadmap for mastering AI-driven innovation at scale, tailored specifically for large, complex organizations. You'll explore advanced hybrid AI models that combine the scalability of open systems with the precision and security of proprietary tools, solving real-world challenges like scaling AI across business units and securely integrating AI within existing enterprise structures.

What sets this session apart is its focus on enterprise-tested frameworks and exclusive case studies from leading organizations. Learn how hybrid AI strategies are delivering measurable ROI and driving competitive advantage. Dive into bold, innovative approaches for closing the AI talent gap, from leadership-driven AI literacy to embedding AI fluency across cross-functional teams. The session will also tackle cutting-edge governance strategies, addressing risks like shadow AI, compliance hurdles, and bias, while navigating rapidly evolving global regulatory landscapes.

This isn’t just about theory—it’s about real-world execution. The session features insights and frameworks designed specifically for CIOs ready to lead their organizations into the next era of AI innovation. 

Key Takeaways:
- Enterprise-Tested Hybrid AI Frameworks: Go beyond generic approaches with actionable insights and case studies showcasing how leading organizations are building scalable, secure AI systems tailored to enterprise needs.
- Strategic Talent Ecosystems: Learn bold strategies to close the AI talent gap through advanced upskilling, leadership-driven AI literacy, and cross-functional team alignment that embeds AI into every level of your organization.
- Future-Proof Governance: Gain cutting-edge tools to navigate shadow AI risks, ensure compliance, and integrate ethical AI practices into global operations, fostering trust and adaptability in an AI-powered future.

Architecting Enterprise AI Excellence: Leading with Innovation, Talent and Governance

Today's business leaders are racing to adopt Generative AI to streamline operations, transform customer experiences and fuel innovation. But achieving these objectives demands more than technology —success requires a comprehensive GenAI strategy that unites business and IT priorities, establishes robust data governance, and defines clear ethical boundaries. 

In this session, Kader Sakkaria (Head of Global Data Technology at Allied Consulting Group) explores how leaders can strategically implement GenAI across functions to create long-term, sustainable value. Join him to explore common challenges – from data readiness to scaling solutions – and get a strategic framework to overcome them.  

By joining this session, you’ll discover: 
- A strategic framework for aligning GenAI initiatives with business objectives while establishing the governance and ethical guidelines needed to ensure responsible implementation. 
- How to assess organizational data readiness and build the foundational capabilities required to scale GenAI solutions across functions. 
- Best practices for navigating common implementation challenges and measuring ROI as you transition from experimental pilots to enterprise-wide GenAI deployment. 
- And more... 

About the Speaker
Kader Sakkaria is a visionary technology leader with extensive experience leveraging cutting-edge technologies to drive business transformation. As the Head of Global Data Technology at Allied Consulting Group, he has spearheaded innovative AI and data strategies for multinational organizations, focusing on operational efficiency and customer experience. Kader is a recognized expert in enterprise AI adoption, with a strong emphasis on ethical and scalable implementations.

Operationalizing GenAI: From Pilot to Enterprise-Wide Value Creation

As AI technologies rapidly transform enterprise operations, we're witnessing an unprecedented shift in workforce dynamics. Gen Z and Alpha generations are entering a workplace where AI isn't just a tool but a fundamental business driver, requiring a complex blend of technical prowess, adaptability, and ethical decision-making capabilities. While these digital natives possess an intuitive understanding of technology, the challenge lies in channeling this affinity into meaningful business value and innovation.

The stakes are higher than ever for CIOs and technology leaders. Unlike previous technological transitions, AI's impact on workforce development demands a complete reimagining of talent strategies. Organizations must move beyond traditional technical training to foster a unique combination of AI literacy, human-centric skills, and ethical judgment. This requires a transformative approach to talent development that bridges the gap between native digital fluency and the strategic capabilities needed to drive AI-powered innovation and value creation.

In this session, Giles Lindsay (Chief Information Technology Officer, Lif3away Inc.) provides a practical roadmap for CIOs to build and nurture a future-ready workforce that can thrive in an AI-augmented business landscape.

Key Takeaways
- Transform digital natives into strategic AI leaders, combining technical proficiency with business acumen and ethical decision-making capabilities.
- Create effective learning frameworks that balance AI literacy with distinctly human skills like creativity, emotional intelligence, and critical thinking.
- Implement practical approaches for continuous skill development and adaptation, ensuring your workforce remains relevant and innovative in a rapidly evolving AI landscape.
- Integrate ethical considerations and bias awareness into AI talent development, building teams that can responsibly drive AI adoption while maintaining transparency and fairness.

From AI Users to AI Leaders: Cultivating Next-Gen Digital Talent

How many experienced drivers get behind the wheel and commute to a routine destination without thinking about it? Almost on autopilot, driving becomes routine, even if it’s not the most ideal mode of transportation. Legacy data storage mirrors manual driving in this way.

For instance, legacy storage architectures are managed separately (how many cars do you pass on the interstate with a single driver?), are complex to maintain, and miscalculations often create incidents as storage becomes increasingly costly to scale. 

Tune into our webinar as Michael Leworthy, Marketing Strategist at Pure Storage, digs into the current dynamics of legacy storage, why it’s failing, and how autonomous and intelligent data management helps resolve these historical storage issues in the AI era.

You’ll also see how the Pure Storage Platform makes obtaining a seamless, secure, unified data management experience possible—regardless of where your data lives.

Autonomous & Intelligent Data Management for the AI Era

IT teams will continue to face unprecedented challenges such as new remote and distributed work models, increased endpoint complexity, a growing talent gap in IT and automation. On the flip side, there will be plenty of opportunity for IT teams to become a value generator by enabling business transformation while improving customer experiences and driving business growth with technology.

NinjaOne’s Jeff Hunter will dive into the exciting trends for this year and share ways your organizations can improve decision making and align technology to business goals. Join us to learn more about:

• Supporting the complexity of your hybrid workforce and increased endpoints
• Using automation and AI enhancements to your advantage
• Addressing the talent gap with IT automation
• Consolidating your tech stack
• Improving DEX and fostering user-centric IT strategies
• Strengthening security convergence to streamline protection across tools and processes

Navigating the Future of IT Management & Innovation

Recently, we asked 4,500 executives and AI thought leaders how they’re guiding their organizations at this crucial time.

Hear their insights by joining us for a deep-dive conversation with ServiceNow thought leaders at Scenes from an AI Revolution: Learn how enterprise AI pacesetters create value. Our speakers will discuss the findings from our first-ever Enterprise AI Maturity Index survey. You’ll learn:

- How to ensure that AI investments pay off
- Why a clear AI strategy driven by senior leadership is the best barometer of success
- How board members, CEO offices, operations, and legal teams are involved in AI adoption plans

Learn what so many AI leaders are doing to gain an advantage over their competitors—and how you can benefit.

Scenes from an AI Revolution: Learn How Enterprise AI Pacesetters Create Value

Managing IT operations for enterprise organizations with multiple locationsis no small feat. With growing endpoint complexity and the need for global visibility, traditional approaches often leave IT teams stretched thin. In this virtual discussion, join us to explore how NinjaOne’s endpoint management platform revolutionizes IT operations. From automating routine tasks and providing real-time visibility across a distributed workforce. Listen into this discussion to learn how to unlock operational efficiency, boost IT performance and alleviate IT misery all while staying ahead in a competitive landscape.

Key Takeaways:

- Discover how automation streamline endpoint management tasks, improving efficiency and reduce manual effort.
- Learn how global visibility enables IT teams to monitor and manage endpoints across multiple locations seamlessly.
- Explore how exceptional support will empower your IT team to solve challenges faster and with greater confidence.
- Gain actionable insights on transforming IT operations into a proactive and strategic function.

Elevate IT Efficiency: Delivering Seamless Endpoint Management

As digital transformation reshapes industries, CIOs face mounting pressures to drive innovation while upholding the ethical principles that foster trust and responsible progress. In this session, we'll explore strategies to navigate this critical balance.

Join Dr. Abilio Oliveira (Consultant, TOGAF Distinguished Architect) as he shares real-world examples and forward-thinking strategies that empower CIOs to lead with integrity, guiding their organizations through the complex interplay of technological advancement and ethical stewardship.

Topics for discussion include:
- Principles of ethical innovation and how they apply in the digital age.
- Case studies demonstrating the impact of values-driven technological change.
- Foster transformative innovation without compromising trust and accountability.
- Preparing for the evolving ethical challenges posed by emerging technologies.
- Cultivating a culture of responsible leadership in the face of disruptive innovation.

About the Speaker
Dr. Abilio Oliveira is an experienced technology executive with over 30 years of expertise in technical and operational leadership. He specializes in artificial intelligence, digital transformation, and emerging technologies, with a strong ability to deliver complex infrastructure projects globally.

Recognized as a best-selling author and inventor with over 20 patents, Dr. Oliveira has led digital transformation for numerous organizations worldwide. Currently, he serves as a technology consultant, conducting AI research aimed at enhancing quality of life and digital safety. He is a digital influencer and mentor to IT professionals, committed to developing efficient, well-being-focused solutions.

Ethical Innovation: Navigating the Boundaries of Technological Progress

AI is the ultimate accelerant for application development – fueling innovation at breakneck speed and making the impossible look easy. But here’s the catch: fire is a tool until it’s out of control.
In this session, we’re not just talking about AI risks – we’re playing with fire and watching what happens, straight from the terminal. We’ll exploit vulnerabilities, uncover adversarial tricks, and walk through real-world case studies that show just how easy it is to take advantage of AI risks (and how attackers are already doing it).
Expect technical code examples and a behind-the-scenes look at how attackers manipulate AI – from jailbreaking LLMs to creating AI-driven zero-days. More importantly, we’ll cover how to fight fire with fire by strengthening prompts, setting up guardrails, spotting rogue agents, and running AI-specific red team exercises.
Learn how to adapt to ensure AI delivers on its promise of a brighter future – instead of its burning threat of unforeseen risks.

Hacking & Securing AI Systems: Playing with Fire and Controlling the Flare of AI

As AI investments surge across large enterprises everywhere, CIOs are facing a new spin on familiar challenges. The rise of "FOMO AI" (Fear of Missing Out on AI) is driving a renewed focus on issues like business engagement, board influence, team development, and change management. 

Despite these challenges, the wave of technological advancement also presents new career opportunities for CIOs at both the executive management and board levels. CEOs are adding new technology officer positions to their executive committees, and boards are eager for technology representation. 

In this session, Martha Heller, CEO of tech executive search firm Heller, discusses the future of the CIO career and shares unique insights on how to leverage AI to achieve both business and career success.  

Topics for discussion include: 
- How CIOs are educating their boards about AI value
- New technology executive roles on the executive committee
- Evolving career paths for CIOs.
- Levering AI leadership needs for Board Director positions.
- And more.

Meet the Speaker
Martha Heller is CEO of Heller, an executive search firm specializing in technology leadership roles. She has placed hundreds of senior technology executives throughout her career. Martha has authored two books on IT leadership - The CIO Paradox: Battling the Contradictions of IT Leadership and Be the Business: CIOs in the New Era of IT – and is a contributor to CIO.com. Her e-newsletter, The Heller Report, has become a must-read for the industry.

The Impact of AI on the CIO Career

CIO Summit

Are you prepared for the future of IT support? Emerging technologies and shifting customer expectations are reshaping the industry. 

In this webcast, industry thought leader Jeff Rumburg will explore the trends and predictions that will define IT support in 2025. He’ll discuss AI, automation, remote support, and other innovations that are transforming the landscape. Attendees will learn how to stay ahead of the curve and position their organizations for success in the years to come.

The Future of IT Support: Trends and Predictions for 2025

IT support

Automation

Remote Work

Artificial Intelligence

AIOps

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The Future of IT Support: Trends and Predictions for 2025

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