Why is ITSM so Critical for Operational Resilience?

To drive efficiency with ITSM, companies should understand the components needed to manage their current and future digital technology estate. While this may sound simple, there are significant pressures on digital technology platforms on top of governance requirements and time allotted for incident resolution. As they say, “the devil is in the detail.” Companies must consider the complexity within their service management system as well as their incident response and resolution plans when considering ITSM goals. This webinar will challenge your understanding of good ITSM practices and focus on the key concerns to driving efficiency with ITSM, by asking companies: 1) What are the efficiency challenges your organization should focus on? 2) Why should you prioritize the drivers for efficiency? 3) How can operational resilience compliance assist you in meeting the key challenges? Tune into this session presented by operational resilience expert Steve Yates, as he explores ITSM challenges and covers the importance of this function and its criticality within compliance. By the end of the session, you will be able to: - Form an understanding of the challenges facing efficiency for ITSM. - Consider the challenges within ITSM you should consider for prioritizing efficiency. - Be aware of why operational resilience should be a key operational requirement.