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Re-purposing the Service Desk

Business, IT and the Service Desk are under great urgency and pressure to reinvent themselves given current economic conditions, global competitiveness and technological advances. Today, the purpose for the Service Desk is radically different than when it was first conceived, continuously improved and then outsourced.

Join this expert panel as they discuss some of the current challenges and opportunities for re-imagining, re-inventing and re-purposing the Service Desk.

Discussion points:
*Do we need to re-imagine, re-invent and re-purpose the Service Desk given the reality of today’s business, technology and users?
*What business valued services can the Service Desk provide and how do we ‘commoditize’ IT services that are standard, repetitive and non-valued?
*How do we best transform our purpose, vision and services to better partner with the business and become that ‘trusted advisor'?
*How do best work with the business and IT organization in adopting Technology trends like Social Media, Mobile technologies, BYOD policies, Cloud computing and the WOW self-service consumer experience?
Recorded Feb 7 2013 58 mins
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Presented by
Pete McGarahan, McGarahan & Associates; Pragna Tevani, ABS; Barclay Rae, Consultant; Sherrie Durasoff, TIAA-CREF
Presentation preview: Re-purposing the Service Desk

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  • Title: Re-purposing the Service Desk
  • Live at: Feb 7 2013 3:00 pm
  • Presented by: Pete McGarahan, McGarahan & Associates; Pragna Tevani, ABS; Barclay Rae, Consultant; Sherrie Durasoff, TIAA-CREF
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