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Service Management Adoption: A Proven Approach to Process Design

Many organizations seeking IT transformation struggle with low process adoption and management of organizational change. ITIL and other standards provide the roadmap but don’t get you to the destination. Hear how HP provides a proven, prescriptive approach to IT process design combined with a methodology to ensure process standardization across all parts of your IT organization
Recorded Feb 18 2010 41 mins
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Presented by
Gerben Verstraete, Chief Architect - BTO Americas, HP Software
Presentation preview: Service Management Adoption: A Proven Approach to Process Design

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  • Title: Service Management Adoption: A Proven Approach to Process Design
  • Live at: Feb 18 2010 8:00 pm
  • Presented by: Gerben Verstraete, Chief Architect - BTO Americas, HP Software
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