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ITSM in 2013 and Beyond: Everything You Need to Know in 55 Minutes

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Stephen Mann, Forrester; James Finister, Tata Consultancy; Mark Smalley, ASL BiSL Foundation; Chris Dancy, ServiceSphere
The IT service management world is awash with change. Not only are the IT and business landscapes changing rapidly but so is how we deliver IT (and business) services and how we support our customers.

Join this webinar to understand how your IT organization needs to deal with:
1. Increased business scrutiny around what IT costs and the value it delivers.
2. Increased business (and customer) expectations around IT agility, availability, “personal hardware,” and support and customer service.
3. Increased business and IT complexity particularly cloud, mobility, and compliance.

The presenters will not only touch on these issues but also provide practical advice on how to do more that just survive this "perfect storm" of IT service delivery challenges.
Mar 20 2013
56 mins
ITSM in 2013 and Beyond: Everything You Need to Know in 55 Minutes
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  • Title: ITSM in 2013 and Beyond: Everything You Need to Know in 55 Minutes
  • Live at: Mar 20 2013 4:00 pm
  • Presented by: Stephen Mann, Forrester; James Finister, Tata Consultancy; Mark Smalley, ASL BiSL Foundation; Chris Dancy, ServiceSphere
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