Top 10 Service Desk Priorities for the 21st Century

Presented by

Howard Kendall, Founder, SDI. Barry Corless, Chairman, itSMF UK & Ian Aitchison, Technical Director, LANDesk

About this talk

The Service Desk has truly come of age. IT KEEPS BUSINESSES RUNNING! With every organisation now being almost 100% dependent on the effective and efficient operation of its IT Services, with technology now also integral to so many customer product lines, the support operation for all this, and hence the Service Desk, has NEVER been more important. However, that message has not reached all organisations and in many the Service Desk is still seen as mostly a reactive problem solving function. In today’s business world, where customers of all organisations, both public and private sector, demand ever increasing levels of service, choice and availability, the Service Desk must provide more. After all it may be the ONLY contact that that customer has with your organisation and be wholly responsible for the impression left with customers. This session will reveal the top 10 priorities for the service desk in the 21st century and provide practical and insightful tips on how you can ensure that your service desk stays ahead of the curve!

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