Making Integrated Service Management a Reality

Presented by

Madhukar B Irvathraya

About this talk

Integrated Service Management Infrastructure - How the Servicedesk can make it a reality Madhukar heads the Infrastructure and Service Management Consulting practice at Infosys and is responsible for providing Infrastructure strategies and operations management solutions to large global corporations. He is also a member of the Management Council within the Infrastructure Management Services Division in Infosys. Madhukar’s professional interests include organization design, IT service management, Infrastructure Architecture, Virtualization and Cloud Computing. He is a certified masters in ITIL, PMP professional and CISSP. Madhukar has published in publications such as CXOtoday, Bitpipe etc on ITIL strategies, Infrastructure Virtualization and Datacenter Management. He is also an active blogger on www.infosysblogs.com/itsm-service-matters where he manages the discussions around developing trends in Infrastructure and IT service management. He is also an active member and speaker in forums such as UKCMG and itSMf.

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