THIS Change WILL Stay With You

Presented by

Ivanka Menken, Executive Director, The Art of Service Pty Ltd

About this talk

Ever read a business book, or listened to a talk that is interesting while it has your attention, but two days after you have finished it, you cannot really remember the gist of what you read? Menken's talk is not one of those. This one will stay with you. Menken's is a most unusual, well-organized, talk about what it takes to become indispensable in the ITSM/ITIL workplace - whether you work for someone else (at any level) or are self-employed. It's about how business, fuelled by social media, has rapidly changed and how treating employees like factory workers (or doing your job like one) doesn't work any longer. Vivacious and driven, Ivanka Menken is a successful entrepreneur and the founder of The Art of Service, a fast-growing IT Service Management education company based in Brisbane, Australia. Ivanka and her team are in demand to provide comprehensive IT training from Canberra to Bahrain, New Zealand to Rio de Janeiro. Ivanka is an accomplished speaker and writer whose books, blog and irrepressible charisma and expertise have helped her create a large following around the world. Ivanka is the author of close to one hundred books on IT Management, Service Management and Cloud Computing, including several which have appeared on Amazon bestseller lists. Her innovative ideas and products have changed the way people think about IT Management, Service Management and Cloud Computing. In her spare time, Ivanka loves to travel internationally, contribute to the Entrepreneurs’ Organization (EO), spend time with her nine-year-old son and compete in Dressage competitions with her horse, Ovitz.

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