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The 6 Service Management Tools

CIO’s must also keep the lights on. Many CIOs dream of being the reference person for Business Processes, Information Management and Innovation. Fine, but beforehand they must deliver consistent daily service. Reality check: this means, using charge-back fees that actually reflect IT usage, outsourcing in a non-biased way, managing suppliers with precise and aligned Service Level Agreements and communicating with the board with understandable IT Policies.

Only 6 documents are needed, the trick is to define them with sufficient detail and do it in a specific order. Join David Royston to hear how this is can be achieved.

After obtaining an MSc in Computer Science from Geneva University in 1987, David Royston joined Switzerland’s largest IT service company: Fides Informatique. In 1993 Mr Royston was hired by Swiss TV in Geneva as their first CIO. For 7 years he led the digital revolution, delivering innovative and reliable solutions such as a new digital newsroom, a computer aided broadcast facility and the first European ATM video network. After obtaining an MBA in 1999, David Royston was hired as a Director at Unicible, one of Switzerland’s major IT service companies.

While working in the latter position, Mr Royston realized how difficult it was for clients to negotiate with experienced suppliers. As a result, in 2002, David Royston founded his own consulting firm with a sole aim: to help companies to deal with their IT service suppliers. David also writes regularly in Business papers such as AGEFI and Banque & Finance.
Recorded Apr 15 2010 49 mins
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Presented by
David Royston, CEO, Royston Consulting
Presentation preview: The 6 Service Management Tools

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    In this presentation you will learn;

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    Compatibility Secret #1: The Personality Test
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    Compatibility Secret #4: Resolving Conflicts

    About David Cannon
    David has been at the forefront of helping organizations understand and adjust to major shifts in the technology industry over the past 3 decades.

    He is known for crafting industry best practices for Strategy and IT Operations and uses them extensively to help organizations function more effectively and efficiently. He has led consulting practices in Forrester, Hewlett-Packard and BMC Software – focused on IT management and strategy.

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  • AIOps solution for cloud and on-premise managed services Dec 3 2020 6:00 pm UTC 60 mins
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    Jared Reimer is the Founder and CEO of Cascadeo, a Seattle-based cloud consulting firm with operations in the US and Asia. Cascadeo is uniquely positioned as a leading vendor-neutral, cloud-centric engineering and managed services firm. Areas of focus include large-scale distributed systems, cloud architecture and migration, deployment automation, monitoring systems, and hybrid cloud networking. Jared holds a MS in computer science and engineering from UW, and operated one of the very first ISPs in the Northwest. He resides in Mercer Island, WA with his wife, two dogs,
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    5) How do we keep the IT service desk tamed and timely?
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    This workshop will address leadership and teaming solutions to common challenges. Participants will learn from case studies and the collective experience of senior managers how to understand the answers to some important ITSM questions, including:

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    Join this webinar to learn:
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  • How Leading Apps Use AI-First Incident Prediction to Eliminate Outages Recorded: Aug 21 2020 35 mins
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  • AI and Automation to Manage Support Requests in the New Remote Workplace Recorded: Aug 21 2020 18 mins
    Christos Karafeizis, Founder & CEO, Gaspardesk Inc
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  • Accelerating Automation and Continual Service Improvement Recorded: Aug 21 2020 17 mins
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  • Does Virtual Collaboration Virtualize Continual Improvement? Recorded: Aug 21 2020 43 mins
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    Join Jared Reimer, Founder and CEO of Cascadeo in this session as he discusses workload solution for migration and monitoring. As you’re moving workloads and even once they’re moved -- how can you be sure everything is working properly and adequately monitored? How do you provide consistent operational view of both environments?
  • [Panel] Exploring the Future of Automation and AI in ITSM Recorded: Aug 20 2020 49 mins
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    - Improved IT operational efficiencies
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  • [Panel] What Does the Future of ITSM Hold? Recorded: Aug 20 2020 45 mins
    Claire Agutter - Scopism | Matt Klassen,- Cherwell | Ben Sapp - Numerify | Daniel Breston - Virtual Clarity
    With so much business and technology change surrounding IT Service Management - as well as the impact of COVID-19 - what does the future of ITSM hold?

    Join this expert panel as we take a closer look at the areas in which ITSM is evolving and morphing, as well as those where its roots in people, process and technology are proving to be steadfast supporters in a time of immense upheaval.

    Topics of discussion will include:
    - What are ITSM professionals currently focusing on?
    - Which technological advancements are helping ITSM better meet business demands?
    - How have - or haven’t - ITSM best practices changed?

    - Moderated by Claire Agutter - Director at Scopism
    - Panellists include Matt Klassen,- VP, Product Marketing at Cherwell and Ben Sapp - Insights Solutions Architect at Numerify | Daniel Breston - Consultant and Coach, Virtual Clarity
The backbone of your IT infrastructure
IT service management forms the backbone of any forward looking IT infrastructure. Whether it’s the latest trends, techniques or strategies, the content in this channel will help you optimize your organization's IT operations.

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  • Presented by: David Royston, CEO, Royston Consulting
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