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Change vs. Release – what’s the difference?!

Change Management and Release Management are sometimes confused in people’s minds. It’s not always clear when to engage with which process and what the benefits are of doing so.

This presentation will help those who suffer from this issue and offer simple tips about how to set the ground rules between Change, Release and Project Management to ensure that new services and major work is transitioned as smoothly as possible.

· Learn the importance of a clear cut, easy to understand release policy
· Share in some tips and tricks the consultant has gathered over 15 years of working ITSM in general and Service Transition in particular.
· Learn the importance of defining exactly when someone should engage with each process
Recorded Feb 6 2014 47 mins
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Presented by
Peter Hubbard, Principal IT Service Management Consultant, Pink Elephant
Presentation preview: Change vs. Release – what’s the difference?!

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  • Live at: Feb 6 2014 11:00 am
  • Presented by: Peter Hubbard, Principal IT Service Management Consultant, Pink Elephant
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