Name: Solving UC&C quality issues in Contact Centers
Start: 2017-07-25T17:00:00Z
End: 2017-07-25T17:00:33.000Z
Location: BrightTALK
Rating: 4.5

NETSCOUT is a market leader in real-time service assurance and cybersecurity solutions for today’s most demanding service provider, enterprise and government networks. NETSCOUT’s Adaptive Service Intelligence (ASI) technology continuously monitors the service delivery environment to identify performance issues and provides insight into network-based security threats, helping teams to quickly resolve issues that can cause business disruptions or impact user experience.  NETSCOUT delivers unmatched service visibility and protects the digital infrastructure that supports our connected world. To learn more, visit www.netscout.com.

Join this discussion for expert insight on:

• How VMware software-defined networking has grown and impacted networking ecosystems in global enterprises
• Ways to implement best practices for planning and executing your digital transformations to VMware
• Through the discussion of several common use cases, uncover the value of visibility leveraging deep packet inspection technology helps IT organizations before, during, and after migrations to VMware environments to achieve optimal application performance and rapid problem resolution
• How other IT organizations have addressed visibility and performance monitoring gaps in their VMware environments using the nGenius® Enterprise Performance Management solution

Removing Gaps in Visibility in VMware Environments

Join this discussion for expert insight on:

• The concept of visibility gaps in load balancer deployments in modern IT environments and traffic monitoring challenges
• Instrumentation strategies to identify visibility gaps, maintain exceptional application responsiveness, and enhance troubleshooting
• Methods IT teams can use to quickly resolve service quality issues and reduce mean time to repair (MTTR) if load balancers are not operating as intended.
• How nGenius® Enterprise Performance Management solutions can help improve visibility and load-balancing performance

Improving Load Balancer Performance with Network and Application Visibility

This webinar will be delivered in French.

« Expérience utilisateur intelligente sur n'importe quel réseau avec des informations intelligentes et approfondies»

Ce webinaire, qui s’adresse aux responsables du NOC et aux DSI des ISP, des Mobiles Providers et des entreprises, se concentre sur l’amélioration de l’expérience utilisateur

1) Surveiller et analyser les problèmes de lenteur et de panne du SaaS
2) Analyser et dépanner avec Smart Data
3) Tests de transactions synthétiques personnalisables et en plusieurs étapes
4) Smart Data sur l'ensemble du test ou une étape individuelle
5) Surveiller depuis un utilisateur à domicile, un bureau d'entreprise ou un site distant

Ce webinaire répondra à des questions très importantes

• Comment puis-je exécuter des Tests de transactions et la capture de données filaires de manière automatique depuis n'importe quel emplacement de l'entreprise : domicile, bureau, site distant, Wi-Fi?
• Analyser et résoudre les problèmes rencontrés par l'utilisateur final en utilisant Smart Data.
• Les recommandations de Netscout visent à améliorer les performances de votre NOC en termes d'expérience utilisateur.

Accroître la proactivité de votre NOC en utilisant BTT de NETSCOUT

Join this discussion for expert insight on:

• How to ensure quality performance of Enabling Services such as DNS, DHCP, LDAP, Active Directory, and others – often the forgotten but critical supporting protocols for virtually every application service
• How eliminating the visibility gap existing in many environments can make enabling services a critical part of planning and executing migrations of application business services to colocations and the cloud
• The benefits of visibility using several use cases and deployment best practices that will show the value of deep packet inspection at scale to achieve high-quality application service performance and rapid identification of problems impacting enabling services
• Approaches used by other IT organizations to improve visibility and performance of enabling services in their environments using the nGenius® Enterprise Performance Management solution

Overcoming Visibility Gaps with Service Enablers

Discover how NETSCOUT’s first-of-its-kind patented approach, using deep packet inspection, delivers enhanced analytics and workflows to efficiently monitor service performance and mitigate security risks across the hybrid network. Realize the full potential of this technology by hosting it in your own AWS data lake and leverage native AI/ML capabilities to get the best Observability and Cyber Security insights for your Enterprise Services in the Hybrid Cloud.

Gain Visibility in the AWS Hybrid Cloud

Join this discussion for expert insight on:

• How digital transformation has impacted remote site locations and increased the need for reliable connectivity from any location, at any time to support today’s workforce

• The importance of quality performance on employee productivity from remote sites

• Common challenges and negative business impact organizations face as a result of remote site visibility gaps

• The benefits of enhanced visibility using NETSCOUT nGenius® Enterprise Performance Management solutions to monitor remote site network and application performance

• How NETSCOUT solutions can improve troubleshooting time and reduce mean time to repair (MTTR) when performance issues occur remotely

Gain Visibility for Remote Site Performance Monitoring

Join this discussion for expert insight on:

• The importance of monitoring before, during, and after a migration and tips to ensure a seamless transition

• Instrumentation strategies to identify visibility gaps, maintain exceptional application responsiveness, and enhance troubleshooting

• The challenges organizations face monitoring network and application performance in complex public cloud environments

• Methods to effectively monitor traffic throughout the enterprise network, including public cloud infrastructures, to enhance network efficiency throughout the communications ecosystem

• How nGenius® Enterprise Performance Management solutions improve visibility and performance

Navigating IT Visibility Gaps in Public Cloud Environments

Your network is a gold mine—a valuable source of data with the potential for actionable top-line growth. But there’s just one problem. Unlocking this value and building new revenue streams presents a major challenge. 
  
How can you ensure success with your monetisation mission without violating GDPR and data privacy legislation? 
  
In this session, we’ll take a closer look at how service providers are taking what they know about location and behavioural patterns and bridging the gap between the digital and physical lives of their subscribers. Our technology experts will evaluate the revenue potential of the business and industry verticals well-suited for actionable data insights including subscriber movement. 
  
Tapping into a global ecosystem of leading service providers and best-in-class analytics partners, NETSCOUT delivers highly efficient and consumable Smart Data across the following industries and applications:   

-Mobility Analytics & Event Planning 
-Public Safety 
-Smart Cities 
-Public Transport & Retail Planning 
-Advertising

Cashing in on RAN Data: A Guide for Monetisation Success

Join this discussion for expert insight on:

• How digital transformations have impacted the growth in colocation adoption and the challenges to successful deployment

• Utilizing best practices for planning and executing your migrations to colocations, which can help ensure success whether you have a few or many colos involved

• The value of visibility in several use cases highlighting common issues that will illustrate how leveraging scalable deep packet inspection technology ensures optimal application performance and rapid problem resolution

• How other IT organizations have addressed visibility and performance monitoring gaps in their environments using the nGenius® Enterprise Performance Management solution

Overcoming DX Visibility Gaps in Colocation Environments

Modern mobile subscribers demand more—more bandwidth, more mobility, and more satisfaction. To meet these expectations, service providers are spending aggressively on new spectrum licenses and employing Carrier Aggregation (CA) techniques to maximize data rates per user, increase the overall bandwidth available, and deliver on the promises of high-speed LTE and 5G services.

But how do you know if your Carrier Aggregation implementation is performing to plan?

In this session, our experts will take a closer look at the mechanics behind Carrier Aggregation techniques as we examine the common barriers to success.

-Diversity of UE Modems with Hundreds of Possible Band Capabilities
-Siloed Views of Band Combination Utilization and Performance
-Expensive and Time-consuming Call-by-call Troubleshooting Workflows
-Complexity of Massive LTE and 5G Cell Deployments

Together we’ll build a compelling case for improving band combination performance and leveraging usage visibility with NETSCOUT’s RAN analytics solution.

Simplifying Carrier Aggregation Complexity

With service providers investing heavily in advanced LTE and 5G technologies, skyrocketing cell growth magnifies technical complexities and creates long-term productivity challenges for RAN teams responsible for assuring subscriber handover performance.

As neighbouring cell relationships are at the center of call retainability and end-user service quality, service providers rely on Automatic Neighbour Relation (ANR) functionality to avoid time-consuming and manual configuration tasks.

Unfortunately, most traditional ANR solutions fall short when it comes to accurately reflecting and assuring the subscriber experience.

In this session NETSCOUT technology experts will:

-Examine the business and customer impacts of cell neighbour under- and over-provisioning.
-Identify the common pitfalls associated with conventional ANR methods.
-Explore the benefits of a vendor-agnostic solution with stateful analysis and advanced data sets for machine-learning objectives.
-Outline the importance of “re-farming” and reprovisioning to serve changing coverage and capacity goals.

An Automatic Neighbour Relations Reality Check

Delivering high quality services in your Contact Center is critical to your long term success. They are often the first touch your customers and partners have with your organization and enable your customers to spend more time, and of course, more money with your business.

This session explores how NETSCOUT users have solved key UC&C service issues in their contact centers, reducing MTTR, and finger pointing across IT functions, so that effective communications aren’t hampered by poor call quality, excessive call waiting times or application availability.

Solving UC&C quality issues in Contact Centers

UC&C

contact center

communications

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Solving UC&C quality issues in Contact Centers

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