UC&C Voice, Video & Data Performance Management

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Presented by

Ray Krug, Solutions Architect, NETSCOUT, and Alan Selby, Senior Sales Engineer, NETSCOUT

About this talk

Unified Communications & Collaboration (“UC&C”) platforms continue to evolve to satisfy the growing communication needs of public and private sector entities. UC&C services need to be available all the time to keep government agencies connected with their citizens, residents, and employees. However, keeping those services ‘always on’ can be an impossible mission for IT professionals using traditional management tools. This webinar will share strategies and tactics to manage availability and service quality of multivendor on-prem and Hybrid Cloud UC&C services. You will learn about: · Rapid triage of complex UC&C problems related to Voice and Video media performance, call signaling server performance, and network and service enablers · Service triage and resolution of issues with VoIP, SIP Trunking, desktop video, Microsoft Skype for Business, Cisco UC or Contact Center environments · Synthetic, active-testing for automatic and routine service availability and call quality monitoring · Pre-deployment planning and assessment of new multi-vendor UC&C services and the base-lining and rollout of those UC&C services
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NETSCOUT is a market leader in real-time service assurance and cybersecurity solutions for today’s most demanding service provider, enterprise and government networks. NETSCOUT’s Adaptive Service Intelligence (ASI) technology continuously monitors the service delivery environment to identify performance issues and provides insight into network-based security threats, helping teams to quickly resolve issues that can cause business disruptions or impact user experience. NETSCOUT delivers unmatched service visibility and protects the digital infrastructure that supports our connected world. To learn more, visit www.netscout.com.