Best Practices for Troubleshooting UC&C Issues On-premise and in the Cloud

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Presented by

NETSCOUT: Jim Frazier, Regional Director, Rene Alvarado, Solutions Engineer, Leon Li,Solutions Engineer

About this talk

Assuring UC&C service quality as you bring together multiple vendors and platforms into your complex, hybrid infrastructure is an everyday challenge. Getting to root-cause quickly so you can reduce MTTR is a requirement. Learn from our NETSCOUT Engineers, Rene Alvarado and Leon Li, both who bring over 20 years of experience working with the Fortune 100, deploying UC &C and solving the most critical business application performance problems. In this 60 minute interactive presentation, featuring real-world examples, you will learn: • How you can optimize your Unified Communication & Collaboration Services with best practices to help save money and time, avoid headaches, and protect the quality of your UC&C environment. • How to identify the causes of poor quality so you can attack and remediate them immediately, before moving on to migration and deployment of your UC cloud deployment • When you experience UC&C service degradation, the information you need to remedy the problem • Best practice troubleshooting workflows for signaling voice/video quality issues
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NETSCOUT is a market leader in real-time service assurance and cybersecurity solutions for today’s most demanding service provider, enterprise and government networks. NETSCOUT’s Adaptive Service Intelligence (ASI) technology continuously monitors the service delivery environment to identify performance issues and provides insight into network-based security threats, helping teams to quickly resolve issues that can cause business disruptions or impact user experience. NETSCOUT delivers unmatched service visibility and protects the digital infrastructure that supports our connected world. To learn more, visit www.netscout.com.