Solving Remote Worker UC&C/UCaaS Problems in the “Work from Anywhere” World

Presented by

Kevin Morton, Senior Sales Engineer, NETSCOUT

About this talk

Coffee shops, home offices, airports, trains, and even parked cars at athletic fields are all working “offices” with high expectations of connectivity and productivity. This painfully raises the degree of difficulty of supporting the user experience from UCaaS services that are delivered across networks and VPN infrastructures. IT Professionals need a simple, scalable approach to get the visibility they need to overcome UCaaS challenges, quickly identify root cause, and provide proof and evidence to stakeholders and service providers. Issues such as low-end or unstable internet connections; VPN tunnels; degraded VDI performance; security issues; and unknown mysterious performance problems can all lead to a bad experience. NETSCOUT’s nGenius Performance Management Platform provides a scalable deep packet inspection approach that enhances the user experience, protects against lost productivity and masks the complexity of the technologies utilized for a successful UCaaS experience. Join this discussion to gain insight on: • Using Smart Data and Smart Analytics to enable continuous monitoring of UC&C/UCaaS applications. • Obtaining more complete media quality visibility, including critical performance dependencies. • The power of robust packet-level analysis from synthetic testing across business-critical use cases from anywhere. • An easy way to troubleshoot VPN services that deliver critical UC&C/UCaaS business services to the remote worker community.
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NETSCOUT is a market leader in real-time service assurance and cybersecurity solutions for today’s most demanding service provider, enterprise and government networks. NETSCOUT’s Adaptive Service Intelligence (ASI) technology continuously monitors the service delivery environment to identify performance issues and provides insight into network-based security threats, helping teams to quickly resolve issues that can cause business disruptions or impact user experience. NETSCOUT delivers unmatched service visibility and protects the digital infrastructure that supports our connected world. To learn more, visit