Webex is one of the world’s most popular video conferencing and collaboration services in the market today. As Enterprises use Webex to deliver immersive communication experiences between co-workers, suppliers and customers, the need to protect that experience and ensure performance has never been greater.
The bigger challenge is that Webex is not just a single ‘SaaS’ service. It consists of an intrinsically connected set of components spanning home users, internet services, wide area networks, data centers, and cloud services. When problems arise in any of these areas, then quality declines, communications are impaired, and the business suffers. IT professionals need mission critical visibility into Webex and these other areas to ensure performance meets expected service levels.
NETSCOUT’s nGenius Performance Management Platform provides a scalable deep packet inspection approach that helps reduce Mean-Time-To-Resolution (MTTR) of Webex issues to quickly pinpoint the source of the perceived Webex problem and restore service in these complex environments. Join this discussion and gain insight on:
• NETSCOUT’s end-to-end visibility of Webex performance that enables rapid troubleshooting of quality issues no matter if the user is connecting to Webex from home offices, remote locations or on-prem
• The broader network and application environment and activities which underpin and support the performance of Webex services in complex environments
• How NETSCOUT technology has helped customers solve complex issues in their UCaaS environments impacting services
• A demo of NETSCOUT’s solution monitoring Webex that provides the intelligent data needed to identify root-cause of issues in real-time, dramatically reducing downtime